Frequently Asked Questions
What are the delivery times?
Our products are shipped by our team within 24/48 hours.
- 🇨🇭 Switzerland: 3 to 5 business days
- 🇪🇺 Europe: 3 to 7 business days
- 🌍 Rest of the world: 4 to 8 business days
How long can my bag last?
Our bags are made to last for years. Raffia is a strong and flexible fiber that retains its shape and beauty over time.
How do I care for my bag?
Keep it away from prolonged moisture and avoid excessively heavy loads.
For cleaning, a simple dry or slightly damp cloth is sufficient.
Do you offer returns or exchanges?
Yes, you have 14 days after receiving your order to request a return or exchange. For any request, contact us directly via online chat or by email at contact@mikanto-shop.com.
Are there any additional fees (customs, taxes, etc.)?
No, no additional fees are added to your order. All our prices are shown including VAT (all taxes included), delivery is free, and there are no customs fees to expect.
Our customer service is available Monday to Friday, from 8:00 AM to 8:30 PM.Average response time: 24 hours.
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